997 Bat Frequently Asked Questions (FAQ)

No, according to 997 bat policy, each person may only have one account. Creating multiple accounts is a violation and can result in permanent suspension of all accounts, cancellation of all bonuses, and forfeiture of winnings. Our system detects duplicate accounts by IP address, device, payment method, and other information.

Mobile number or email verification is typically instant. You'll receive an OTP for verification. ID verification (KYC) is usually completed within 24 hours. KYC may be required on your first withdrawal or when exceeding certain transaction limits. Submit a clear photo of your national ID, passport, or driver's license. All information must be clear and legible for fast approval.

Click the "Forgot Password?" button on the login page. Enter your registered email or mobile number. You'll receive a password reset link (by email) or OTP (by mobile). Use the link or code to set a new password. For security, use a strong password that's at least 8 characters long, combining uppercase and lowercase letters, numbers, and special characters. If you don't receive the code, check your spam folder or contact our support.

You can change your mobile number, email, password, and payment method from Account Settings. However, to change your name, date of birth, or currency, contact customer service—identity verification will be required. All changes are verified via OTP or email confirmation for security.

Deposits via bKash, Nagad, and Rocket are typically instant (1–5 minutes). Bank transfers may take up to 1–2 hours. Crypto deposits depend on network confirmations (usually 10–30 minutes). If your deposit hasn't arrived after 30 minutes, contact support with your transaction ID or receipt. We'll check immediately and resolve it. Slight delays may occur during peak hours (6–10 PM).

Minimum withdrawal is typically BDT 500 and daily maximum limit is up to BDT 5,00,000. Higher limits are available for VIP members. You can request up to 3 withdrawals per 24 hours. Account verification (KYC) must be completed before your first withdrawal. If bonus wagering is incomplete, you can only withdraw deposited funds. Withdrawal fees are usually waived, but some payment providers may charge their own fees.

Withdrawals at 997 Bat are extremely fast. For verified accounts, mobile banking withdrawals typically process within 15 minutes to 2 hours. Bank transfers take 1-24 hours and crypto 1-6 hours. Your first withdrawal may take slightly longer due to security checks. Minor delays can occur on weekends or public holidays. You can track your withdrawal status in Account History.

Withdrawals may remain pending if account verification is incomplete, bonus wagering requirements are not met, payment information is incorrect or incomplete, or security checks are ongoing. Sometimes large withdrawals require manual review. Check your status and submit any requested documents or information immediately. Contact support if pending for more than 24 hours.

Wagering requirement means how many times you must bet before a bonus becomes withdrawable. Example: if you receive a BDT 1,000 bonus with a 5x wagering requirement, you need to place a total of BDT 5,000 in bets. Not all bets count equally (e.g., sports bets 100%, some casino games 50%). You typically have 30 days to complete wagering. If wagering is incomplete, only the bonus is forfeited—your own money stays safe.

997 bat regularly offers various bonuses: daily cashback (up to 10% of losses returned daily), weekly reload bonuses, refer and earn (bonus for referring friends), loyalty rewards, special event bonuses (during big matches), birthday bonuses, and VIP exclusive offers. Check the rewards page for all promotions and keep email or SMS notifications enabled.

You can typically only use one active bonus at a time. Once you complete the wagering requirements for a bonus, you can claim a new one. However, some special bonuses may be used together (such as cashback + loyalty points). Read each bonus's terms carefully and contact support if you have questions.

Yes, you can cancel an active bonus anytime from account settings. Canceling will remove the bonus amount and all winnings from that bonus, but your own deposited money and winnings from it will remain safe. Once canceled, the bonus cannot be reactivated. Some special bonuses cannot be canceled—this will be noted in the terms.

Live betting means placing bets in real time while the match is in progress. Odds change every moment based on game situations. On 997 bat, you can bet while watching HD live streaming. Use live statistics, scoreboards, and graphical analysis to make decisions. Use the one-click bet option for quick bet placement. Cash out feature lets you settle bets before the match ends.

Minimum bet is typically BDT 50, and maximum bet varies by event, market, and your account level. Limits are higher on popular matches (up to BDT 100,000). Multiple or accumulator bets have higher winning potential. VIP members get special higher limits. Maximum possible winnings are automatically displayed on each bet slip.

Once a bet is confirmed, it typically cannot be canceled or edited. However, in certain special circumstances, such as an event being postponed or canceled, the bet will be voided and your money refunded. For live bets, you can use the cash out feature to settle your bet during the match. Double-check all information before placing a bet. If a technical error causes a wrong bet, contact support immediately.

Winnings are usually credited to your account balance instantly or within 5–15 minutes after the event ends. Some complex markets or multiple bets may take slightly longer to settle. If there's a dispute over official results, you'll need to wait for the final decision. You can check all bet statuses in your betting history. Once winnings are credited, you can place new bets or withdraw immediately.

To install APK on Android, enable installation from unknown sources (Settings > Security > Unknown sources). Ensure you have enough storage space (at least 100 MB). Uninstall old versions and download the new version. Check download manager for incomplete downloads. On iOS, use the official App Store link or install profile. If you have antivirus software, disable it temporarily.

Close and reopen the app. Restart your phone. Clear app cache (Settings > Apps > 997 Bat > Storage > Clear Cache). Check if the latest version is installed. Close other apps running in the background. Free up storage space. Update your operating system. If the problem persists, uninstall and reinstall the app. Minimum requirements: Android 5.0+ or iOS 11+.

You need a stable, fast internet connection (at least 2 Mbps). Try switching from Wi-Fi to mobile data or vice versa. Lower streaming quality (Settings > Video quality > Low). Close other devices or apps using bandwidth. Avoid peak hours or try again later. Enable browser hardware acceleration. Refresh the page or restart the app.

997 Bat supports all modern devices and browsers. Desktop: Windows, Mac, Linux. Browsers: Chrome, Firefox, Safari, Edge (latest versions). Mobile: Android 5.0+, iOS 11+. Tablets fully supported. Responsive web design works perfectly on all screen sizes. For the best experience, use the official mobile app.

Use a strong and unique password that you haven't used on other sites. Enable two-factor authentication (2FA). Avoid public Wi-Fi or use a VPN. Change your password regularly. Beware of phishing emails and suspicious links. Always log out when using shared devices. Check account activity regularly. Report anything suspicious to support immediately.

No, we never sell or share your personal information with third parties. Your information is used solely for account management, payment processing, and customer service. We may share information with regulatory authorities only when legally required. All data is stored encrypted on secure servers. Read our Privacy Policy for full details.

Responsible betting means wagering in a controlled and recreational manner. Only bet money you can afford to lose. Set daily, weekly, or monthly deposit and betting limits. Take breaks after a set time. Never treat betting as a source of income. If you feel you're losing control, use the self-exclusion option or contact our support team. We prioritize responsible gaming.

Contact our 24/7 support team immediately. Your account will be temporarily suspended to prevent unauthorized transactions. Reset your password and verify your email/mobile number. Review account history and report suspicious activity. We'll investigate and if hacking is confirmed, all funds will be refunded. Enable 2FA going forward and change passwords on other sites.